Return Eligibility

Eligible purchases may be returned within 30 days of delivery. Returned items must be unworn, unused, unwashed, and in their original condition, with original tags and packaging intact.

Please provide your order number or proof of purchase. All returned items are subject to inspection. Your rights under applicable consumer protection laws remain unaffected.

Non-Returnable Items

Where permitted by law, the following may be excluded from returns:

• Gift cards.
• Items clearly marked final sale before purchase.
• Personal-care or intimate products for hygiene reasons.
• Items damaged through misuse or improper care.

These exclusions do not apply where a return, replacement, or refund is required by law, including applicable remedies for defective or incorrectly supplied items.

How to Start a Return

Getting started is simple. Email our customer care team with your order information and the item you'd like to return.

Please wait for return instructions before mailing your item. Include photos if your order arrived damaged, defective, or different from what you purchased.

Return Shipping

For eligible returns unrelated to damage, defects, or fulfillment errors, customers are generally responsible for return shipping costs, where permitted by law.

Original shipping charges are generally non-refundable unless required by law or otherwise agreed in writing. We recommend using a shipping service with tracking.

Refunds & Processing

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method.

If your refund hasn't appeared after the expected processing period, please contact our support team. Refund timing and remedies remain subject to applicable law.

Damaged, Defective or Incorrect Items

We're sorry if your order doesn't arrive as expected. Contact us promptly with your order number and clear photos of the item and packaging, where possible.

We'll review the issue and help arrange an appropriate resolution, such as a replacement, refund, or other remedy required by applicable law.

Exchanges & Cancellations

Exchanges for a different size or color depend on stock availability. If an exchange isn't available, an eligible return and refund may be offered.

If you need to change or cancel an order, contact us as soon as possible. Orders already processed or shipped may not be cancellable. This does not limit any rights available under applicable law.