# Return & Exchange Policy
At **The Norevain**, we want you to feel confident when shopping with us.
If you receive an item that is eligible for a return or exchange, please contact us within **[X days]** of receiving your order.
### Eligibility
To be eligible for a return or exchange, items should generally:
* Be unused and unworn
* Be in their original condition
* Have original tags attached, where applicable
* Be returned with original packaging where applicable
* Not show signs of washing, damage, stains, perfume, or alteration
### Exchanges
If you need a different size or eligible replacement item, please contact us with your order number and the reason for the exchange.
Exchanges are subject to product availability.
### Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return or exchange. This may include items that are marked as final sale or specifically identified as non-returnable on the product page.
### Sale Items
Items purchased during a sale or promotional offer may have different return or exchange conditions. Please check the product information or contact us before returning a sale item.
### Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Include your order number and clear photographs of the item so our team can review the issue.
### Refunds
Once an approved return is received and inspected, we will inform you whether your refund has been approved.
Approved refunds will be processed using the applicable payment method, subject to processing times.
### Return Shipping
Unless an item is damaged, defective, or incorrectly sent, return shipping costs may be the customer's responsibility.
### How to Request a Return or Exchange
Please contact **The Norevain** through our Contact Us page before sending any item back. Do not return an item without first receiving instructions from our team.
**Important:** Please replace **[X days]** with your actual return window before publishing this policy.